jollybet Privacy Policy

Last Updated: June 2026

This Privacy Policy ("Policy") describes how jollybet ("we," "us," "our"), operator of the online gaming platform at jollybet.club ("Platform"), collects, uses, stores, shares, and protects the personal data of its registered users and visitors ("you," "User," "Player"). This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission of the Philippines ("NPC").

By creating a jollybet account, logging in, or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

1. Introduction and Scope

1.1 This Policy applies to all personal data collected by jollybet through the Platform, including the website at jollybet.club, any associated mobile web application, and all customer support communications.

1.2 This Policy does not apply to third-party websites or services that may be linked to or from the Platform. jollybet is not responsible for the privacy practices of third parties. No external links are embedded within the jollybet Platform that would redirect you to third-party data controllers without your knowledge.

2. Data Controller

2.1 jollybet is the data controller responsible for the personal data collected through the Platform. jollybet determines the purposes and means by which your personal data is processed.

2.2 For all data privacy inquiries, requests, and complaints, you may contact the jollybet Data Privacy Officer at [email protected].

3. Personal Data We Collect

jollybet collects the following categories of personal data:

3.1 Identity and Contact Data

• Full legal name as it appears on a government-issued ID;
• Date of birth (for age verification — 21+ requirement);
• Residential address (including city, province, and postal code);
• Email address;
• Mobile phone number.

3.2 Account and Authentication Data

• Username;
• Password (stored in hashed, non-reversible form — jollybet never stores plain-text passwords);
• Security questions and answers;
• Two-factor authentication settings.

3.3 Financial and Transaction Data

• GCash mobile number or Maya account reference used for deposits and withdrawals;
• Bank account details (BDO, BPI, Metrobank, or other Philippine banks) where provided for withdrawal purposes;
• Transaction history — deposits, withdrawals, and bet records;
• Wallet balance and bonus credit history.

3.4 KYC Verification Data

• Copies of government-issued identification documents (e.g., PhilSys ID, passport, driver's license, UMID);
• Selfie or liveness verification image where required;
• Proof of address documentation.

3.5 Technical and Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser information;
• Session duration, pages visited, and game sessions accessed;
• Cookies and similar tracking data (see Section 10).

3.6 Communications Data

• Content of support tickets, live chat transcripts, and email correspondence with jollybet's customer support team;
• Survey and feedback responses where voluntarily submitted.

4. How We Collect Your Data

4.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or submit any form on the Platform.

4.2 Automatically — through cookies, session tokens, and server logs when you access the Platform. Technical data is collected as part of normal Platform operation.

4.3 From third-party payment processors — jollybet receives transaction confirmation data from GCash, Maya, and partner banks when you initiate a deposit or withdrawal. jollybet does not store full payment credentials on its own servers.

4.4 From identity verification providers — jollybet may engage accredited third-party KYC service providers to assist with document verification. These providers process data on behalf of jollybet under strict data processing agreements.

5. Purposes and Legal Bases for Processing

jollybet processes your personal data for the following purposes and on the following legal bases under the Data Privacy Act of 2012:

• Account registration and management — necessary for the performance of the user agreement (Terms and Conditions) between you and jollybet;
• Age and identity verification — legal obligation under PAGCOR regulations and the requirement that all jollybet users be 21 years of age or older;
• Payment processing — necessary for performance of the contract; enables deposits and withdrawals via GCash, Maya, and Philippine banks;
• Responsible gaming compliance — legal obligation; jollybet must maintain self-exclusion registers and implement player protection measures;
• Anti-money laundering (AML) compliance — legal obligation under the Anti-Money Laundering Act of the Philippines and PAGCOR AML requirements;
• Fraud prevention and security — legitimate interest; jollybet has a legitimate interest in protecting the Platform and its users from fraud, account takeover, and abuse;
• Customer support — necessary for performance of the contract; support communications require access to account and transaction data;
• Platform analytics and improvement — legitimate interest; jollybet analyses usage data in aggregate to improve Platform performance and user experience;
• Marketing communications — with your prior explicit consent where required, jollybet may send promotional communications regarding bonuses and new games. You may withdraw consent at any time by contacting support.

6. Sharing of Personal Data

6.1 jollybet does not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes.

6.2 jollybet may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements or legal obligations:

• PAGCOR and other Philippine regulatory authorities — as required by law, including for audit, reporting, and AML compliance purposes;
• Payment service providers — GCash, Maya, and partner banks, solely for the purpose of processing your transactions;
• KYC and identity verification providers — for document verification in connection with account onboarding and ongoing KYC requirements;
• Game software providers — technical game data (e.g., bet amounts, game session identifiers) may be shared with game providers operating on the jollybet Platform for game integrity purposes;
• IT infrastructure and hosting providers — cloud and server infrastructure providers engaged by jollybet to operate the Platform, bound by confidentiality obligations;
• Law enforcement and courts — where jollybet is legally compelled to disclose data by court order, subpoena, or other lawful process.

7. International Data Transfers

7.1 Some service providers engaged by jollybet may process personal data in jurisdictions outside the Philippines. Where such transfers occur, jollybet ensures that appropriate safeguards are in place, consistent with the requirements of the Data Privacy Act of 2012, including contractual data protection clauses with receiving parties.

7.2 jollybet will not transfer personal data to a foreign jurisdiction that does not offer an adequate level of data protection without first obtaining your consent or ensuring that equivalent contractual protections are in place.

8. Data Retention

8.1 jollybet retains personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. In particular:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements;
• KYC documentation is retained for a minimum of five (5) years from the date of verification;
• Support communications are retained for three (3) years from the date of the last interaction;
• Technical logs are retained for up to twelve (12) months unless required for longer periods in connection with an ongoing investigation or legal proceeding.

8.2 Upon expiry of the applicable retention period, jollybet will securely delete or anonymise your personal data so that it can no longer be attributed to you.

9. Security Measures

9.1 jollybet implements technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and jollybet's servers;
• Encrypted storage for sensitive data including passwords (one-way hashing) and KYC documents;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Two-factor authentication available for all jollybet accounts;
• Regular security assessments and penetration testing of Platform infrastructure;
• A dedicated security monitoring team operating 24 hours a day, seven days a week.

9.2 Notwithstanding the foregoing, no data transmission over the internet can be guaranteed to be 100% secure. jollybet cannot provide an absolute guarantee against all forms of data breach. In the event of a personal data breach that poses a risk to your rights and freedoms, jollybet will notify you and the National Privacy Commission in accordance with applicable law.

10. Cookies and Tracking Technologies

10.1 jollybet uses cookies and similar technologies (e.g., session tokens, local storage) to operate the Platform, maintain your login session, and analyse usage patterns.

10.2 Types of cookies used by jollybet include:

• Strictly necessary cookies — essential for the Platform to function. These cannot be disabled without breaking core functionality such as login session management.
• Analytics cookies — used in aggregate, anonymised form to understand how players navigate the Platform, which pages are most visited, and where technical issues arise. No individual player is identified by analytics data.
• Preference cookies — store your language, display, and game preferences for convenience.

10.3 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair Platform functionality, including your ability to remain logged in to your jollybet account.

11. Your Rights as a Data Subject

11.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jollybet:

• Right to be informed — the right to know that your personal data is being collected and processed, and to receive the information set out in this Policy;
• Right of access — the right to obtain a copy of the personal data jollybet holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure or blocking — the right to request deletion or blocking of your personal data where processing is unlawful or the data is no longer necessary, subject to legal retention obligations;
• Right to object — the right to object to processing based on legitimate interest, including direct marketing;
• Right to data portability — the right to receive a copy of your personal data in a structured, commonly used format;
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission of the Philippines if you believe jollybet has violated your data privacy rights.

11.2 To exercise any of the above rights, submit a written request to the jollybet Data Privacy Officer at [email protected]. jollybet will respond to your request within fifteen (15) business days.

12. Children and Minors

12.1 The jollybet Platform is strictly restricted to individuals aged 21 years and above. jollybet does not knowingly collect personal data from individuals below the age of 21.

12.2 If jollybet becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, the data will be deleted, and any deposits will be refunded in accordance with jollybet's underage player procedure.

12.3 If you believe that a minor has registered a jollybet account, contact support at [email protected] immediately.

13. Third-Party Links

13.1 The jollybet Platform does not embed links to third-party websites. This Policy applies solely to data processed by jollybet in connection with the operation of the Platform at jollybet.club.

14. Amendments to This Policy

14.1 jollybet may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or Platform operations. Material changes will be communicated to registered users via email or in-platform notification.

14.2 The date of the most recent revision is shown at the top of this Policy. Continued use of the jollybet Platform following notification of an update constitutes your acceptance of the revised Policy.

15. Contact and Data Privacy Officer

15.1 For all data privacy inquiries, subject rights requests, or complaints relating to jollybet's handling of your personal data, contact the jollybet Data Privacy Officer:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Within 15 business days of receipt

15.2 If you are not satisfied with jollybet's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at privacy.gov.ph.